Frequently Asked Questions
Find answers to common questions about AfriTherapy
General Questions
AfriTherapy is a mental health support platform connecting individuals with professional therapists across Africa. We provide a safe, confidential space for therapy sessions, resources, and community support.
Browse our directory of verified therapists, select one that fits your needs, and book a session. You can communicate through video calls, chat, or phone calls based on your preference and the therapist's availability.
All therapists on our platform are licensed, certified mental health professionals. We verify their credentials and professional background before approval to ensure you receive quality care.
Privacy & Security
Yes. We take privacy seriously. All communication between you and your therapist is completely confidential. We do not store sensitive user information, and private chat sessions disappear after completion to protect your privacy.
No. AfriTherapy is not a data collecting company. We do not collect, store, or sell your personal information to third parties. We only maintain essential account information needed for platform functionality.
Private chat sessions are designed to disappear after the session ends. We do not maintain permanent records of your therapy conversations to ensure maximum confidentiality.
Payments & Sessions
We accept secure payments through mobile money and card payments via Paystack. Payment is required before booking a session with your chosen therapist.
Session duration varies by therapist and service type. Most therapy sessions last 45-60 minutes. Check with your specific therapist for their session details.
Yes, you can cancel or reschedule sessions according to your therapist's cancellation policy. Please contact your therapist directly or reach out to our support team for assistance.
Support & Contact
No. AfriTherapy is not designed for crisis or emergency situations. If you are experiencing a mental health emergency, please contact your local emergency services or crisis hotline immediately.
You can reach our support team through the contact form on our Contact Us page, or email us directly. We respond to all inquiries within 24 hours.
Licensed mental health professionals can apply through our therapist registration page. You will need to provide your credentials and professional documentation for verification.